FAQs

It’s super simple, click on the 'account' icon at the top of our home page, add your details and create your preferred password. You're all set up and ready to go - welcome to Holland Cooper!

Absolutely! You can contact our Client Relations Team direct on +1 888 8658063, who will be more than happy to assist you personally with your order.

Holland Cooper accepts most major credit and debit cards including VISA, Mastercard, Maestro and AMEX. You can also choose to pay using PayPal, Apple Pay or Klarna.

We're sorry to hear that! Please contact our Client Relations Team direct on +1 888 8658063 or on email at customercare@hollandcooper.com, and they will be more than happy to assist you personally with your order.

Creating your account is really easy - click on the 'account' icon at the top of our home page, add your details and create your preferred password. You're all set up and ready to go - welcome to Holland Cooper!

We do not offer discounts, however you can shop our reduced lines in our online Outlet.

To receive all the latest updates on forthcoming sales and promotions, please make sure you have signed up to our mailing list!

We're sorry to hear that! Please contact our Client Relations Team direct on +1 888 8658063, and they will be more than happy to assist you personally with your order.

Of course, our website is fully secure and please be rest assured that your details are fully protected and will not be shared with any third parties.

When ordering from the US, rest assured that all federal taxes, fees and customs charges are included in the product price.

The US Sales Tax will be added at checkout. This tax varies depending on your address and your state’s regulations.

You can track the progress of your delivery by following the link you should have received via email when your order was dispatched from our warehouse. On the day that your order is due to be delivered, you will also receive a text notification with a delivery time slot and tracking link to our courier's website.

If you require any further assistance, please contact our Client Relations Team: customercare@hollandcooper.com.

Unfortunately, once an order has been processed and is being prepared for dispatch, we are unable to make an amendment. 
However, should you require any assistance in returning your order on arrival, our team will be happy to assist you.

For further assistance with your order, please contact our Client Relations Team direct by email:
customercare@hollandcooper.com, or by phone: +1 888 8658063.

Unfortunately, once an order has been processed and is being prepared for dispatch, we are unable to make any amendments to that order. Once you have received your tracking number, you can contact the courier direct via their website (or by using their app) to amend the address for delivery. For further assistance, please contact our Client Relations Team direct by email: customercare@hollandcooper.com, or by phone: +1 888 8658063.

Unfortunately, once an order has been processed and is being prepared for dispatch, we are unable to make any amendments. 
However, following the delivery of your order, should you require any assistance with returning the item(s), or placing a new order, our team will be happy to assist you. For further assistance, please contact our Client Relations Team direct by email: customercare@hollandcooper.com, or by phone: +1 888 8658063.

We're sorry to hear that, however, don't worry we can easily resolve this for you. Please contact our Client Relations Team: customercare@hollandcooper.com,who will advise you on our free returns service.

Don't worry, the courier will attempt delivery again the following working day. You can check the progress of your delivery by entering your tracking number in the 'track my order' section of the courier's website.

Don't panic - if you have received a tracking number for your order, you can check the progress of your delivery on the courier's website. If you have not received a tracking number, please contact our Client Relations Team: customercare@hollandcooper.com.

You can either sign up via the product page or contact our Client Relations Team on customercare@hollandcooper.com to be added to our wish list.

Yes of course - make sure you state the name and delivery address of the recipient on your order, and we will arrange this for you. Please note, we do not offer a gift-wrapping service, however all products are packed in our beautiful, branded tissue paper and Holland Cooper green inserts. We can also provide a gift receipt with your order.

All of our tweed pieces are made in the UK; however we also support a number of factories overseas, handpicked for their expert craftsmanship and skills.

Absolutely! Please call our Client Relations Team on +1 888 8658063 to speak to one of our personal stylists.

We do not offer a specific design service, however, please get in touch with our Client Relations Team for all bespoke enquiries: customercare@hollandcooper.com or +1 888 8658063.

We currently do not have any retail stores in the US, however our full collection is available to buy online and we offer an express delivery service to all states.

To help you choose the best size for you, please see our “Size Guide” on each product page or click here (to link help section).

If you are still unsure on your sizing, please contact the Client Relations Team at customercare@hollandcooper.com.
We will be happy to assist you with any questions you might have.

Place one end of the measuring tape on the inside leg as near to the crotch area as you can and measure to the ankle.

*We recommend asking someone to help you to take the measurement as you are likely to bend your leg, which will lead to an inaccurate reading.

You can find all measurements of products on our product pages within the size & fit section.

Our collections run in sizes US 2 to 14.

We have also designed our signature Jodhpur Jeans and Full-Length Trench Coat Collections in our petite and tall range. This is available online or via our Client Relations Team and you can contact them via telephone on +1 888 8658063 or email on customercare@hollandcooper.com.

Unfortunately we do not offer a dedicated tailoring or alterations service, however, we would still like to discuss your requirements with you to see what we can do. Please get in touch with our Client Relations Team on customercare@hollandcooper.com or +1 888 8658063 and they will be more than happy to assist you personally.

You can view our full size guide showing US sizing on each of our products. However, if you are still not quite sure on which is the best size for you, please contact our Client Relations Team, who will be more than happy to assist you personally on +1 888 8658063 or alternatively, you can email on customerservice@hollandcooper.com.

If an item is showing out of stock online, please contact our Client Relations Team at customercare@hollandcooper.com, and they will be happy to check availability in our UK stores, or add you to our back-in-stock wish list.

Yes! You can create your very own wish list on our website by selecting the star icon on the top right corner of the page. Alternatively, for all current and new collection launches, please contact our Client Relations Team:
customercare@hollandcooper.com, with the item(s) you are looking for and your contact details, and they will be in touch prior to the launch.

Make sure you have signed up to the back in stock notifications on our website. You can do this by going to the product page, selecting the size you would like and entering your mobile number (Whatsapp) or email. You will receive an email notifying you when this product is available.

All of our stores and stockists are currently in the UK. To find out more, go onto our website and click on 'World of HC' followed by 'Stockists'. Or alternatively, you can click on the 'Stockists' button below.

Standard US delivery is 2-5 days and costs $25.

Standard Delivery can take up to 5 working days and we ask that you kindly allow for this timeframe before contacting our Client Relations Team to chase your order.

We will always do our very best to get each product out to you as quickly as possible, therefore, if you have an enquiry regarding our delivery services or the delivery of your order, please contact our Client Relations Team: customercare@hollandcooper.com

We are really pleased to confirm that our US prices include all local tariffs, duties, taxes, handling fees and customs clearance charges required by the USA for importing consumer goods. You will not be charged anything further following postage and your checkout price.

If you are not totally satisfied with your order, we offer a returns service from the USA costing $25. Please follow the returns process via our returns portal HERE

You have 28 days to return your order for a refund if you aren't totally satisfied.

At Holland Cooper, we want you to buy with confidence knowing that you can return your item(s) if it's not quite right. Therefore, we wanted to ensure we have taken the hassle away from the returns process by offering returns via our portal HERE.

Our 28-day returns policy is in place to safeguard the quality of our collections. If your order was purchased outside of this period, please contact our Client Relations Team: customercare@hollandcooper.com with your order details, and we will address this in more detail.

Unless stated otherwise at the time of your order, you are welcome to return your item(s) under our 28-day returns policy.

All items purchased from our Bicester Outlet must be returned to the store direct. If your item is faulty, please contact the store direct on +1 888 8658063 and the team will assist in resolving this for you.

Don't worry - we can get one for you via our returns service. Please re-follow the step-by-step process HERE.

Under the terms and conditions of our returns policy, we ask that an item be returned with all swing tags and in its original condition. If the tags have been removed, we may not be able to accept your return if it does not meet the required standards. Please contact our Client Relations Team: customercare@hollandcooper.com to seek further advice on returning your order.

When you drop off your return, please ensure you receive a proof of postage receipt with your tracking number. To track the progress of your return, please enter the tracking number into the courier's website. If you have any issues tracking your order, please contact customercare@hollandcooper.com.

Upon receipt of your return into our warehouse, we ask to allow 5-7 working days to process your refund. You will receive an email confirmation when the moneys have been processed to the original payment method used on your order.

*Please bear with us during peak periods as our returns process may take a little longer.

The returns process remains the same and all returns will be sent back to our central warehouse hub.

Of course, to arrange an exchange, please follow the returns process via our returns portal located on the returns page on our website.

If you paid for your order using Klarna, you will receive a refund from Klarna within 10 working days for all payments you’ve already made.

Absolutely! Your return will be treated the same regardless of whether you've purchased using a gift card, a payment card, or a combination of the two.

If you paid for your whole order with a gift card, then the refund will be credited to a new Holland Cooper Gift Card and sent to you via email.

If you paid with a combination of both gift card and another payment method, we'll refund the alternative payment method first and then the remaining amount will be credited to a new Holland Cooper Gift Card and sent to you via email ready for you to spend.

We're sorry to hear that you have received a faulty item. If your purchase was within our 28-day returns policy, you can still return using our hassle-free returns process. To follow our step-by-step guide, please go to the 'returns' page and click on the link below.

All of our tailored pieces come with a set of replacement buttons. Additional buttons are available upon request - please contact our Client Relations Team:
customercare@hollandcooper.com, and they will be happy to arrange this for you.

Unfortunately, we do not offer replacement parts on any of our other collections.

Unfortunately, we do not offer an in-house repair service. If you have experienced an issue with you garment, please contact our Client Relations Team: customercare@hollandcooper.com, who will assist you with this.

We are sorry to hear this. If you item is faulty, please contact our Client Relations Team at customercare@hollandcooper.com, who will be more than happy to assist you further with this. Please include proof of purchase and an image of the fault in your email.

Gift cards are available to purchase online for a physical gift card or digital gift card.

Yes, we can provide physical gift cards which arrive in a luxury HC green wallet via our third party supplier.

Of course - please let the store assistant know that you wish to pay by gift card, and they will assist you personally with this during your visit.

Currently, we are unable to use our Gift Cards in the UK Bicester store.

Yes, please contact our Client Relations team: customercare@hollandcooper.com and they will assist you with your refund.

Your refund email will come through from Diggecard.

Our tailoring is made right here in the UK, and although we have stock of many of our products and can be with you in our normal delivery times, some sizing might be need to be made. On this occasion, you are able to order your piece with a 4 - 6 weeks delivery. This is stated on the product and at check out, we promise your beautiful pieces of tailoring will be well worth the wait!

For all enquiries on bespoke collections, please contact our Client Relations Team direct: customercare@hollandcooper.com

Our British Made Tailoring pieces are hand made all in the United Kingdom.

Our Cheltenham boutique is based just outside of Cheltenham in the UK. Our address is as follows:

The Barlands

London Road

Charlton Kings

Cheltenham

GL52 6UT

United Kingdom

Alternatively, we you can find us on Our Stores page linked below.

Our Boutique opening times are as follows:

Wednesday

11:00 - 18:00

Thursday to Saturday

10:00am - 18:00pm

Sunday

11:00am - 17:00pm

Please see sesonal opening times on the link below.

If your item is faulty, please call Client Relations on +1 888 8658063 and they will happily assist you.

If you are still in the UK, we ask that under the Boutique’s returns policy, you return the item direct to store within 28 days of purchase. If you are no longer in the UK, please contact our Client Relations Team at customercare@hollandcooper.com,who will be more than happy to assist you with this.

Due to the size of our boutique, we are unable to accept online returns or exchanges.

The address for Bicester Village is as follows:

Pingle Dr,

Bicester,

OX26 6WD

United Kingdom

Alternatively, you can find the address for Bicester Village on Our Stores page via the button below.

The opening hours for Bicester are as follows:

Monday - Saturday: 9:00 until 20:00

Sunday: 10:00 until 20:00

Please see seasonal opening hours on the Bicester website.

In our Bicester Store you can shop our discounted lines. Recently we added a select range from our Full Price products.

If your item is faulty, please contact the store direct on +1 888 8658063 and the team will assist in resolving this for you.

All items purchased from our UK Bicester Outlet must be returned to the store directly where an exchange or gift card will be issued.

Our UK Bicester Village Boutique will have selected Black Friday Sale lines available from Friday 15th November. For more details on what products are available, please contact the HC Bicester Village team directly.