Returns

*Please note, we charge a standard returns shipment fee of $25 per return, which will be deducted from your refund (excluding the return of faulty items and wrong items received, and items being returned for an exchange).

Step 1: Please complete the returns form that came with your order, specifying whether you would like an exchange or refund, and adding your feedback in the comments section.

Step 2: Package your return using the reusable tab on the box.

*Please ensure the item(s) is returned with its original tags attached, and in a new and resalable condition. Unfortunately, any item(s) showing signs of wear will not be accepted. 

Step 3: Click on the Returns Portal on our website, and enter your Order ID (located on your returns form)

Step 4: Follow the instructions and select the item(s) that you want to return.

Step 5: Once your return request has been approved, you will receive a confirmation email with the shipping guidelines. 

Step 6: To generate a returns label, please select either the 'Print-in-Store' or 'Print-at-Home' option and attached this to your parcel.

Step 7: Take your parcel to your local drop-off point. To find nearest drop-off points, please click HERE.

Step 8: Once you have dropped off your return, please allow 10 working days for the item(s) to be received at our warehouse. Please ensure that you obtain a tracking receipt for proof of your return. You can track the progress of your return HERE. 

Upon receiving your return, our team will process your return for you within 5 working days of receipt (unless we contact you to state otherwise).

If you require any further assistance with organising your return, please do not hesitate to contact us: customercare@hollandcooper.com.

Items purchased between Friday 22nd November 2024 and Tuesday 17th December 2024 enjoy extended returns and can be returned anytime up to Wednesday 15th January 2025. For orders made from Wednesday 18th December 2024 onwards, our normal 28 days returns applies.

All items purchased from our UK Bicester Outlet must be returned to the store direct. If your item is faulty, please contact the store direct on +44 1869 241264 and the team will assist in resolving this for you.

All items purchased from one of our stockists must be returned to them direct via post or in-store. Please contact the stockist direct for further details on how to return your item(s).

Please kindly note, we are unfortunately unable to accept returns of online and phone orders within our boutiques.

To return you order using our easy and hassle-free returns service, we charge a $25 returns shipment fee, which will be deducted from your refund (excluding the return of faulty items and wrong items received).

To receive a refund on your order, the product(s) must be in its original condition with all original protective packaging included. This includes original tags, boxes, bags, labels, and swing tickets, which must remain attached to the product. In addition, our tailor-made pieces must also be returned with their hanger and garment bag. The product must be unworn and returned in the same condition for Holland Cooper to be able to process any refunds or exchanges.

It can take up to 10 working days for a returned parcel to reach us, from the date it was sent back. Don’t worry though, as we will send you an email when your return is completed. Any refund processed to a credit or debit card will appear on your statement within 10 working days from the date it was processed. If you paid through Klarna, your refund will be refunded to you via Klarna. If you don’t hear from us within 10 working days of sending your items back, please contact us with your order number and the details about which items you sent back, and our Client Relations Team will be more than happy to assist you personally with this – customercare@hollandcooper.com.

We are sorry to hear that the sizing/style did not suit on this occasion. If you require any assistance with the sizing or the styling of our collections prior to ordering, please do not hesitate to contact a member of our personal stylist team on customercare@hollandcooper.com, who will be more than happy to assist you personally.

In the meantime, to exchange your order, the product(s) must be in its original condition with all original protective packaging included. This includes original tags, boxes, bags, labels, and swing tickets, which must remain attached to the product. In addition, our tailor-made pieces must also be returned with their hanger and garment bag. The product must be unworn and returned in the same condition for Holland Cooper to be able to process any refunds or exchanges.

Please follow the returns process under ‘Returns’ to send your order back to us using our easy and hassle-free returns service. Please allow up to 10 working days for a returned parcel to reach us, from the date it was sent back.

Upon receipt of your return, your exchange will be processed within 5 working days, unless you hear from us otherwise. Please note that we do not charge a returns shipment fee on exchange orders, and we cover the shipment cost to send your replacement item(s) to you.

Please be aware that we cannot exchange any Black Friday sale items. If you are unhappy with your item, please return it by the usual route.

If you believe an item is faulty, please contact the Holland Cooper Client Relations Team on

customercare@hollandcooper.com.

In the unlikely event that the item you have received is not what you originally ordered, please contact our Client Relations Team on customercare@hollandcooper.com as soon as possible and we will resolve this for you.