At Holland Cooper, we want to ensure that you select the right garment for you. We offer a transparent returns policy if you wish to return or exchange your garment(s). This means you can buy with confidence knowing that if you are unhappy with the garment in any way, we will refund or exchange it providing it is returned new, unworn and in a resalable condition within our returns period (this also includes sale items). In alignment with the Consumer Contract Regulations, our returns period for refunds and exchanges is 28 days unless otherwise stated*.

We are pleased to offer an easy and hassle-free returns service if you find on arrival that your item(s) is not quite right for you. 

 

HOW TO RETURN YOUR ORDER

*Please note, we charge a standard returns shipment fee of $25 per return, which will be deducted from your refund (excluding the return of faulty items and wrong items received, and items being returned for an exchange).

Step 1: Please complete the returns form that came with your order, specifying whether you would like an exchange or refund, and adding your feedback in the comments section.

Step 2: Package your return using the reusable tab on the box.

*Please ensure the item(s) is returned with its original tags attached, and in a new and resalable condition. Unfortunately, any item(s) showing signs of wear will not be accepted.

Step 3: Click on the Returns Portal on our website, and enter your Order ID (located on your returns form).

Step 4: Follow the instructions and select the item(s) that you want to return.

Step 5: Once your return request has been approved, you will receive a confirmation email with the shipping guidelines.

Step 6: To generate a returns label, please select either the 'Print-in-Store' or 'Print-at-Home' option and attached this to your parcel.

Step 7: Take your parcel to your local drop-off point. To find nearest drop-off points, please click HERE.

Step 8: Once you have dropped off your return, please allow 10 working days for the item(s) to be received at our warehouse. Please ensure that you obtain a tracking receipt for proof of your return. You can track the progress of your return HERE.

Upon receiving your return, our team will process your return for you within 5 working days of receipt (unless we contact you to state otherwise).

If you require any further assistance with organising your return, please do not hesitate to contact us: customercare@hollandcooper.com.

Refunds & Exchanges

Please note, to receive a refund or exchange on your order, the product(s) must be in its original condition with all original protective packaging included. This includes original tags, boxes, bags, labels, and swing tickets, which must remain attached to the product. In addition, our tailor-made pieces must also be returned with their hanger and garment bag. The product must be unworn and returned in the same condition for Holland Cooper to be able to process any refunds or exchanges.

It can take up to 10 working days for a returned parcel to reach us, from the date it was sent back. Don’t worry though, as we will pop you an email when your return is completed. Any refund processed to a credit or debit card will appear on your statement within 5 working days from the date it was processed. If you paid through Klarna, your refund will be refunded to you via Klarna. If you don’t hear from us within 10 working days of sending your items back, please contact us with your order number and the details about which items you sent back. Our friendly advisors will then see what they can do for you.

Faulty item

If you believe an item is faulty, please contact the Holland Cooper Client Relations Team on customercare@hollandcooper.com. 

 

Wrong item

In the unlikely event that the item you have received is not what you originally ordered, please contact our Client Relations Team on customercare@hollandcooper.com as soon as possible and we will resolve this for you.