Loyalty Terms & Conditions

Terms and Conditions

1. Eligibility

The Holland Cooper Loyalty Programme (“The Club by Holland Cooper”) is open to individuals aged 18 years or over. By enrolling in the Programme, you confirm that you meet this eligibility requirement.

2. Data Sharing: 

2.1 Programme Administration: We may disclose your data to our Loyalty platform [Loyalty Lion] acting on our behalf solely to process, manage, and communicate loyalty programme updates and rewards to you.

2.2 Service Providers and Partners: We may share your personal data with carefully selected third parties, service providers, and marketing partners to administer the loyalty programme, personalise your experience, and deliver targeted rewards, offers, and communications. Such sharing will be conducted in accordance with Holland Cooper’s privacy policy and applicable data protection law, including on the basis of Holland Cooper’s legitimate interests or where required, the customer’s consent.

2.3 Any postal communications, gifts or any other loyalty benefit by post (such as seasonal brand books) will be sent to the most recent billing address you have provided on your Holland Cooper account.

2.4 To opt out of loyalty marketing, please email customercare@hollandcooper.com

Please see our privacy policy for more information.

3. Enrolment & Account:

You can become a member of The Club by Holland Cooper by creating an account on the website here: https://www.hollandcooper.com/account/login

4. Membership & Tiers

4.1 The Programme is structured across five tiers: Green, Gold, Platinum, Black, and Jade's Front Row. Tier membership is determined by criteria set by Holland Cooper and may be reviewed and updated at our discretion from time to time.

Points are tracked against your account to assign tier status, calculate rewards, and trigger tier-specific benefits. Please note that this activity constitutes automated processing and profiling under applicable data protection legislation.

Tier benefits are available to the registered member only. They are non-transferable and hold no cash value.

4.2 How tiers work:

Tiers are calculated on a rolling 12-month basis. Your tier is determined by the total points accrued within the preceding 12 months. Should your points fall below the threshold for your current tier, your membership will move to the tier that reflects your balance. Equally, once your points cross the next tier threshold, you will automatically be upgraded and that tier will be held for 12 months.

Tier

Points Required

Green

1 – 499

Gold

500 – 1,999

Platinum

2,000 – 4,999

Black

5,000 – 10,000

Jade's Front Row

10,001+

 

 

4.3 Programme launch — June 29th 2026

For members joining at the launch of the Programme, your opening tier will be calculated based on your spend with Holland Cooper over the 12 months prior to the date on which your data was migrated into the Programme.

5. Points

Points are earned through purchases (1 point per £1 spent) which includes sale items, discounted orders and delivery charges. We do not currently offer points for reviews or referrals. If items are returned and you receive a refund, you will not receive points for those transactions. Points are only awarded to purchases made directly through Holland Cooper: online at hollandcooper.com; in our Cheltenham and Bicester boutiques or at our official Holland Cooper stands at events.

While your points don’t expire, tier status is determined by your spend over the preceding 12 months and reviewed on a rolling basis accordingly.

6. Benefits & Rewards

Each tier provides access to a range of benefits, which may include (but are not limited to):

• Early access to sales and product launches - if eligible, you will be contacted via email
• Exclusive content and styling services - if eligible, you will be contacted via email
• Delivery benefits - if eligible, you will be contacted via email (or / and WhatsApp if you are Jade’s Front Row or Black tiers)
• Invitations to events, previews, and Stay in Style - if eligible, you will be contacted by our Client Relations / VIP teams
• Seasonal gifts, rewards, or brand materials - if eligible, you will be contacted via email, phone or WhatsApp

Contact is not a guarantee of availability.

All benefits are subject to availability and may be withdrawn, amended, or substituted at any time without prior notice.

7. Gift Cards & Promotions

Where applicable, promotional offers (including prize draws or gift card opportunities) are subject to additional terms and conditions.

Gift cards or vouchers:

• Cannot be exchanged for cash
• Are non-transferable
• Must be used within the stated validity period

 

8. Delivery Benefits

Any delivery benefits, including complimentary standard or next-day delivery, may be subject to minimum spend thresholds, geographic availability, and operational constraints.

Holland Cooper reserves the right to amend delivery terms at any time.

Any delivery of loyalty-specific communications, brand books or in-post benefits will be delivered to your most recently provided billing address on your account.

9. Events & Invitations

Invitations to events, previews, or styling experiences are:

• Issued at Holland Cooper’s discretion
• Subject to availability
• Non-transferable and may not be resold

We reserve the right to withdraw or amend invitations at any time.

10. Seasonal Gifts & Rewards

Seasonal gifts, vouchers, or rewards (including festive gifts or birthday acknowledgements) are offered at our discretion and may vary by tier, availability, and timing. Gifts are not available for all tiers.

No cash or alternative will be provided where a gift is unavailable.

11. Programme Changes & Termination

Holland Cooper reserves the right to:

• Modify, suspend, or terminate the Programme or any part of it at any time
• Change tier structures, benefits, or eligibility criteria without prior notice

Where we make material changes to the Programme, we will endeavour to provide you with reasonable prior notice by email. Continued participation in the Programme constitutes acceptance of any updates.

12. Misuse

Holland Cooper reserves the right to remove any member from the Programme if we reasonably believe there has been:

• Misuse of benefits
• Fraudulent activity
• Breach of these Terms & Conditions

 

13. General

13.1 Holland Cooper is not responsible for technical failures, lost communications, or third-party service issues affecting the Programme.

13.2 These Terms & Conditions are governed by the laws of England and Wales.

13.3 If you have a complaint or query, please contact our customer care team in the first instance at CustomerCare@hollandcooper.com. We will endeavour to respond within 1-2 working days.

13.4 If your concern cannot be resolved through our customer care team, you may wish to seek independent advice or refer the matter to an approved ombudsman or alternative dispute resolution ("ADR") provider. Details of approved ombudsman schemes available to you can be found at www.ombudsmanassociation.org/find-ombudsman.

13.5 These T&Cs do not affect statutory consumer rights.

13.6 If you wish to leave the loyalty programme, your points will be lost and your tier status cancelled. Please email customercare@hollandcooper.com to remove yourself from the loyalty Programme.

13.7 For any questions regarding the Programme, please contact our customer care team at customercare@hollandcooper.com

Last updated/version date: 1st July 2026